Telesales Agent (Insurance) - Mrpmoney

Do you enjoy working in the Insurance environment with a drive for sales and a strong focus on customer experience?

mrpmoney is looking for a self –motivated, passionate Insurance Telesales to join their fast-paced team.

The Telesales agent will be responsible for selling financial services products to customers over the telephone. The key focus of this role will include explaining products
to prospective customers, closing sales, maintaining good customer relations when dealing with queries relating to products on offer, and meeting daily and monthly sales targets.

Responsibilities

Efficiently contact prospective customers to present information and explain available products.
Deliver prepared sales talks effectively, reading from a script that describes products, in order to persuade potential customers to purchase a product.
Effectively explains products and prices, and answer questions from customers.
Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence.
Efficiently updates customer details and communications on Consolidated Debtor System.
Ensure quality of calls is in line with Service Level Agreements.
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication.
Requirements

Grade 12
Full FAIS accreditation and valid RE5 certification would be an advantage
12 months experience in sales environment, Insurance sales experience would be advantage
Knowledge of FAIS, FICA, National Credit Act, all relevant insurance legislation
Knowledge of Ombudsman
Excellent communication skills in English (Written & verbal)
Computer literate (MS Word, MS Excel, MS Outlook)
Persuasive
Selling to Customer Needs
Closing Skills
Telephone Skills

Job Ref: : 14/06/2022, #13, Edit